Frequently Asked Questions

Find answers to common questions about our products, services, and policies

How do I create an account?

To create an account, click on the 'Login' button in the top navigation bar, then select 'Create Account'. Fill in your details including name, email, and password. Once submitted, you'll receive a verification email to activate your account.

How do I reset my password?

Click on 'Login' and then 'Forgot Password'. Enter your registered email address. You'll receive a password reset link via email. Follow the instructions in the email to create a new password.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can track your order by logging into your account and viewing the order details, or by using the tracking number on our website's tracking page.

Can I modify my order after placing it?

You can modify your order within 1 hour of placing it, provided it hasn't been processed for shipping. Contact our customer service immediately if you need to make changes to your order.

What are the shipping options available?

We offer standard shipping (3-5 business days), express shipping (1-2 business days), and same-day delivery (in select cities). Shipping costs vary based on the option chosen and your location.

Do you ship internationally?

Currently, we only ship within India. We plan to expand our shipping services to international destinations in the future.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original condition, and with all tags attached. Please refer to our Returns & Refunds Policy for detailed information.

How long does it take to process a return?

Once we receive your return, it typically takes 5-7 business days to process the refund. The refund will be issued to your original payment method.

What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and popular digital wallets. We also offer cash on delivery for select products.

Is it safe to use my credit card on your website?

Yes, we use industry-standard SSL encryption to protect your payment information. We do not store your credit card details on our servers.

Still Have Questions?

Our customer service team is here to help you with any additional questions.

+91 1234567890
support@krishnamart.com
Mon-Sat: 9 AM - 6 PM